As an American who has lived abroad for a decade, going back to the U.S. is a mixed blessing.
The bagels are better, the Chinese food is terrible, and for the most part, the technology is entirely third world. That's right. Technology in the U.S., perhaps excluding Silicon Valley, is like that of a developing nation.
Let's try some examples. At Beijing's Capital Airport, you can buy a local SIM card for your mobile phone before you even go through border formalities. You land, you buy a card, you're connected before they've even admitted you into the country.
In March, the fine people at Cingular Wireless refused to take my money. Refused. They would not sell me a prepaid SIM card. "No, take your money away, we don't want your business." I'm not kidding. During my last three trips to the U.S. over the past six months, every single time I failed to find a mobile provider who would offer me a prepaid, local number.
Need to get online in China, at least in a major city? No problem. The local state-run ISPs (Internet service providers) have numbers to which you dial up, use a common username and password, and then surcharge the local call. They require no registration, no monthly fees, nothing. Dial up, log in, and you're connected. In the U.S., I'm stuck with AOL. It's not too bad because as long as I cancel the trial before I leave, it's free. But it's only dial-up.
Unlike major cities in China, wireless Internet in the U.S. is rarely free. In China, it's almost always free, except at Starbucks. Lists of hotspots such as
http://www.chinapulse.com/wifi/ can be checked ahead of time or once on the ground, and failing that, a bit of "war driving" or parking in a major office building will usually find a free network to which you can connect.
During a flight delay (yet another hallmark of a developing nation) en route to Boston, I had absolutely no way to connect to the Internet. Newark International Airport chose to outsource its hotspot services to a third party, which only facilitates connection to subscription wireless services. The pop-up window for their short-term option didn't work. Where am I?
A call I made during the same delay cost me US$10.00. $10.00 for a three-minute call to Gloucester, Massachusetts? Where am I?
More and more, I look forward to my return to Beijing. At home I have broadband that costs me US$149 per year. My mobile works swimmingly, even if it's only a prepaid account. I can carry on working at any number of wi-fi enabled restaurants and cafes throughout the city. I can't say any of these things for my recent visits to Massachusetts, New Jersey, or New York.
China may be officially communist, but it seems their capitalist American competitors have forgotten the basic rules of the game: generate revenue. American companies now want to have a relationship with every one of their customers. What if I'm not looking for a serious relationship, but instead just want quick connectivity?
If American technology companies intend to compete long-term with China, then clearly they need some Chinese lessons about how to do business. Turning away customers who are prepared to buy products or services isn't one of them. It'll be good to be home.