
Originally Posted by
westy159
My father runs a business. One of his customers was given a laptop which he gave to his rather young son, except the laptop does not work. Being the PC guy in the house the laptop eventually found its way to me. Its rather old, a Compaq Presario 2100 running Windows XP. The problem is that after you have logged on an error reporting that 'windows explorer has encountered a problem and needs to close' pops up. After you have clicked either 'send error report' or 'do not send report' windows explorer closes (so all you see is the plain desktop for a few seconds) and comes back. A few seconds later the error reappears so its stuck in a loop.
The only way out of it I can see is a format. I have a Dell XP disc that came with my PC, ive formated my own PC twice, on both occasions XP did not need to be 'activated'. Will the case be the same for the laptop if i use the disc? The laptop did not come with any discs of its own. Though its own version of XP is a Compaq edit.
Well I don't think the Dell disk's will work in the Toshiba laptop, you could try it but frankly I don't hold up much hope. Maybe someone else here has tried this an they can post their thoughts.
Going back to the original problem, have you tried booting up in safe mode? Turn the laptop on and press F8. Even if that works though. all it's only going to show one of the .dll's is corrupted and needs to be reinstalled, in which case you need an XP disc anyway. But it should give you enough to back up any data that needs saving.
Do you have an old copy Windows 98 or another OS you could install on it?