Monarch Computers - anyone else having trouble?

[Ahiga]

Since they seem to be keeping a lot of posts from showing up on their own forums, I felt like I should speak about this on the forum where I was suggested to buy from them.

Is anyone else who bought from them experiencing a lot of trouble with the company? I paid for 24/7 tech support and they've pretty much not been giving me it - either I'll call and they won't call back after promising too, or their stores will be closed.

When I've tried to post on their forums, they seem to be blocking or monitoring posts before they show up - an innocent one I made asking about why we can't post was allowed through, but not the topics I made in the Tech support section about an error I've been having with my graphics card.

Has anyone who bought from Monarch experienced similiar problems, and what did you do to fix it? I'm really getting mad at the incompitence the company seems to be showing towards my system, and hope there's some way I can guarntee the services and product I paid for, and not get shafted.

[SPARTAN VI]

Wont make any excuses for them, but I've have never had a problem with them. They don't charge tax and some times free shipping. Back in the day I got a X800XL for $250 shipped when they were going for $300 everywhere else.

My dad recently had his PC built by MonarchComputer and it's been the most trouble-free PC he's ever had.

[Hadrian]

Stay polite but persistant. Tech support is notoriously the weakest like in the computer industry's product chain. Keep records of your attempts to communicate with them as well. They are a good company, just don't give up, after all, it is Christmas season so I'm sure they are at their busiest. Still, no excuse for poor customer service....

[King Edward I]

they have closed down - good luck but i reckon you wont get anywhere

[Ahiga]

they have closed down - good luck but i reckon you wont get anywhere

It appears that they are shutting down their retail stores but keeping the online component.

If they try and shut down completely, I'm going to try and go after them legally, given I paid over a hundred (I think it was close to two hundred) for 24/7 tech support, and in general have not been satsifyed in the least.

Hadrian, therein lies the problem - they don't pick up on the phone lines. I'm choking it up to them closing their retail stores, but then who and how will they answer tech support calls?

Heck, they even shut down their website's forums, after monitoring posts being posted - I posted three times seeking advice on my tech problems, and it never got through, yet when I posted 'I wonder why my posts aren't comming through', it did.