My addition is how they moderate their forums. It has really made me doubt CA even more. I have never been given warnings, banned, had a thread locked/moved or have had any post deleted on any forum until I posted this:
I was expecting Chaos to play a similar role as the Mongols in Medieval 2 then be added as a playable faction in the next release.
Cutting such a major faction and making it available only to people who pre-order or buy the DLC after release seems wrong to me.
I am not 100% sure how it works but if they are in the game but unplayable is it not just some lines of code that need to be changed?
It got moved to rant and raves. Which as a customer I found rather insulting.
I also noticed no matter how polite, well written, thoughtful a post was in there announcement thread about the release and Chaos thread that did not say something completely positive it did not remain there long. As a customer the impression I get is they really do not care what I have to say.
I also made a thread basically saying what I said in the sentence above that I totally expected mods to jump on. Which they did. One mod moved it, another came along deleted the post that agreed with me, left the ones not agreeing or hostile to me and then locked it. The mod sent me a warning and suggested I was slandering them.
The whole experience has soured my feelings regarding CA.