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Thread: Half black screen in menu and video's

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  1. #1

    Icon8 Half black screen in menu and video's

    Hello everyone,
    Im dutch so im sorry for my bad english.
    Alright yesterday i played Rome Total War without no problems, no black screen.
    But today i started Rome and when the starting video plays, the half of the screen is black.
    Also in the menu the half is black.
    On the campaign map and battles there is no black screen.
    There some pics:
    http://i44.tinypic.com/zmi6w.jpg
    http://i44.tinypic.com/oazyaw.jpg
    The first picture is in the menu,
    And the last is from a movie.
    Thanks

  2. #2

    Default Re: Half black screen in menu and video's

    Glad it isn't just me. I've had the issue since yesterday.

  3. #3

    Default Re: Half black screen in menu and video's

    Quote Originally Posted by John Adams View Post
    Glad it isn't just me. I've had the issue since yesterday.
    Hello,
    i found the solution!
    We both had a security update for windows yesterday.
    That causes the problem, i dont know why, but whatever.
    Ok you need to do this: its a windows defender update thats messing up everything go to control panel> programs> view installed updates>copy and paste KB2803821 on search bar and uninstall the update it should fix the problem
    Found this on internet
    I hope it works for you too!

  4. #4

    Default Re: Half black screen in menu and video's

    Hey would this damage my computer if I am removed the KB2803821?
    I will rep ++ anyone that can answer this.
    Last edited by Spartan999; July 15, 2013 at 12:57 PM. Reason: Need more info

  5. #5

    Default Re: Half black screen in menu and video's

    Quote Originally Posted by Spartan999 View Post
    Hey would this damage my computer if I am removed the KB2803821?
    I will rep ++ anyone that can answer this.
    No, it only deletes a security update.

  6. #6
    Lt.-Col. Dan's Avatar Tiro
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    Default Re: Half black screen in menu and video's

    Hello everybody,
    I am romanian and i am also sorry for my English.
    I have a problem wich I think it is almost the same with the problem
    described above. Last night I couldnt see the intro video from LOTR-TW.
    It playes, I can hear the sound, but the screen is black. And yes, the computer
    did updated recently. Is my problem caused by the updates?
    Thank you very much.

    P.S. I am running on Vista (although I never had similar problems before caused by my OS)

  7. #7

    Default Re: Half black screen in menu and video's

    There's already a thread about this the the Total War Eras Technical Help sub-forum, and yes you need to uninstall the KB2803821 update.

  8. #8
    Lt.-Col. Dan's Avatar Tiro
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    Default Re: Half black screen in menu and video's

    Thank you for the reply.
    I will search the sub forum you pointed (when I entered the forum today this thread "hit me like a hurricane" for being so similar to my problem. In the meantime, when I get back home (I am at work right now) I will try
    to uninstall the update. I will post the result (hope it works, I really liked the LOTR-TW intro video, and I like watching
    it every time I start playing).

  9. #9
    triarri's Avatar Civis
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    Default Re: Half black screen in menu and video's

    I am running Windows Xp any help would be highly appreciated!

  10. #10

    Default Re: Half black screen in menu and video's

    Quote Originally Posted by triarri View Post
    I am running Windows Xp any help would be highly appreciated!

    For Win XP the security update is KB2834904. Use the Add/Remove Programs selection in Control Panel to delete it. More info is at this site: http://www.infoworld.com/t/microsoft...2834904-222636

  11. #11
    Lt.-Col. Dan's Avatar Tiro
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    Default Re: Half black screen in menu and video's

    It worked. Thank you verry much.

  12. #12
    Aymer de Valence's Avatar Protector Domesticus
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    Default Re: Half black screen in menu and video's

    Glad it isn't just me. I feared this was the first stage of Rome TW's eventual death due to newer systems etc
    Cry God for Harry, England and Saint George!

  13. #13
    Libertus
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    Default Re: Half black screen in menu and video's

    Guys - just found this and it fixed my problem on RTRVII on XP. Cheers!

  14. #14
    Laetus
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    Icon2 Re: Half black screen in menu and video's

    Quote Originally Posted by BattlerBritain View Post
    Guys - just found this and it fixed my problem on RTRVII on XP. Cheers!
    I can't find this in my Add/Remove programs? How do I remove this patch on Windows XP? A step-by-step solution would be most appreciated
    Thanks!

  15. #15
    Libertus
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    Default Re: Half black screen in menu and video's

    OK - I opened Start->Settings->Control Panel->Add/Remove Programs, then tick 'Show Updates' at the top and scroll down to Windows XP - Software Updates (if sorted by Name (the default)). Find the update for Windows Media Player (KB2834904). Click it and remove it.

  16. #16
    Laetus
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    Icon10 Re: Half black screen in menu and video's

    Quote Originally Posted by BattlerBritain View Post
    OK - I opened Start->Settings->Control Panel->Add/Remove Programs, then tick 'Show Updates' at the top and scroll down to Windows XP - Software Updates (if sorted by Name (the default)). Find the update for Windows Media Player (KB2834904). Click it and remove it.
    Many, many thanks! Found it, removed it. Everything works once more. I sincerely appreciate your time and help

  17. #17
    Mary The Quene's Avatar Praeses
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    Default Re: Half black screen in menu and video's

    Oh i'm not the only one,luckily it only was in the menu
    Veritas Temporis Filia

  18. #18
    Kirila the Kitten's Avatar Primicerius
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    Default Re: Half black screen in menu and video's

    I have no problem with it, I have seen the menu screens for too long, but I am very happy that it happened to others too

  19. #19

    Default Re: Half black screen in menu and video's

    I had this to i was like wtf

  20. #20
    magpie's Avatar Artifex
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    Default Re: Half black screen in menu and video's

    Many thanks for that fix I suspected a windows thing as it updated recently and the half black screen thing started,

    sponsered by the noble Prisca

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