Half black screen in menu and video's

[RomeFan11]

Hello everyone,
Im dutch so im sorry for my bad english.
Alright yesterday i played Rome Total War without no problems, no black screen.
But today i started Rome and when the starting video plays, the half of the screen is black.
Also in the menu the half is black.
On the campaign map and battles there is no black screen.
There some pics:
http://i44.tinypic.com/zmi6w.jpg
http://i44.tinypic.com/oazyaw.jpg
The first picture is in the menu,
And the last is from a movie.
Thanks

[John Adams]

Glad it isn't just me. I've had the issue since yesterday.

[RomeFan11]

Glad it isn't just me. I've had the issue since yesterday.

Hello,
i found the solution!
We both had a security update for windows yesterday.
That causes the problem, i dont know why, but whatever.
Ok you need to do this: its a windows defender update thats messing up everything go to control panel> programs> view installed updates>copy and paste KB2803821 on search bar and uninstall the update it should fix the problem
Found this on internet
I hope it works for you too!

[Spartan999]

Hey would this damage my computer if I am removed the KB2803821?
I will rep ++ anyone that can answer this.

[RomeFan11]

Hey would this damage my computer if I am removed the KB2803821?
I will rep ++ anyone that can answer this.

No, it only deletes a security update.

[Lt.-Col. Dan]

Hello everybody,
I am romanian and i am also sorry for my English.
I have a problem wich I think it is almost the same with the problem
described above. Last night I couldnt see the intro video from LOTR-TW.
It playes, I can hear the sound, but the screen is black. And yes, the computer
did updated recently. Is my problem caused by the updates?
Thank you very much.

P.S. I am running on Vista (although I never had similar problems before caused by my OS)

[AwareLine63779]

There's already a thread about this the the Total War Eras Technical Help sub-forum, and yes you need to uninstall the KB2803821 update.

[Lt.-Col. Dan]

Thank you for the reply.
I will search the sub forum you pointed (when I entered the forum today this thread "hit me like a hurricane" for being so similar to my problem. In the meantime, when I get back home (I am at work right now) I will try
to uninstall the update. I will post the result (hope it works, I really liked the LOTR-TW intro video, and I like watching
it every time I start playing).

[triarri]

I am running Windows Xp any help would be highly appreciated!

[Quincunx]

I am running Windows Xp any help would be highly appreciated!

For Win XP the security update is KB2834904. Use the Add/Remove Programs selection in Control Panel to delete it. More info is at this site: http://www.infoworld.com/t/microsoft...2834904-222636

[Lt.-Col. Dan]

It worked. Thank you verry much.

[Aymer de Valence]

Glad it isn't just me. I feared this was the first stage of Rome TW's eventual death due to newer systems etc

[BattlerBritain]

Guys - just found this and it fixed my problem on RTRVII on XP. Cheers!

[Dave T]

Guys - just found this and it fixed my problem on RTRVII on XP. Cheers!

I can't find this in my Add/Remove programs? How do I remove this patch on Windows XP? A step-by-step solution would be most appreciated
Thanks!

[BattlerBritain]

OK - I opened Start->Settings->Control Panel->Add/Remove Programs, then tick 'Show Updates' at the top and scroll down to Windows XP - Software Updates (if sorted by Name (the default)). Find the update for Windows Media Player (KB2834904). Click it and remove it.

[Dave T]

OK - I opened Start->Settings->Control Panel->Add/Remove Programs, then tick 'Show Updates' at the top and scroll down to Windows XP - Software Updates (if sorted by Name (the default)). Find the update for Windows Media Player (KB2834904). Click it and remove it.

Many, many thanks! Found it, removed it. Everything works once more. I sincerely appreciate your time and help

[Mary The Quene]

Oh i'm not the only one,luckily it only was in the menu

[Kirila the Kitten]

I have no problem with it, I have seen the menu screens for too long, but I am very happy that it happened to others too

[Jansenfinn]

I had this to i was like wtf

[magpie]

Many thanks for that fix I suspected a windows thing as it updated recently and the half black screen thing started,