"Data Error ( cyclic redundancy check)"

[TheScabMuncher]

I'm trying to re-install Medieval II Gold but I get as far as the "music" part of the installation and the error "data error (cyclic redundancy error)" appears on a message on my screen. The game is brand new and the CD drive works fine with Rome Total War as I was playing this earlier. Any help that can be provided will be much appreciated.
Cheers, TheScabMuncher.

[irishron]

Clean the disc reall good so the drive can read it. Check for scratches, divots, food, dirt, and other foreign material.

[TheScabMuncher]

The disk is brand new, just out of the packet. I've cleaned it again but I can't see anything on it, so I don't think that's it

[TheScabMuncher]

No, I just tried to install it again and the same thing happened so it's not scratches or dirt etc. I used to play Third Age Total War on my other pc and I'm dying to get playing again on this one

[irishron]

It could be a bad disc. Where did you buy it from? There are many out there that are old but with new shrink wrap being sold as new.

[TheScabMuncher]

I bought it off Play.com. The seller had a good feedback rating and my old disk did the same, that's why I bought the new one. The only think I can think of is my disk drive, but it plays other games fine?

[irishron]

This is not the first time play.com has come up in this forum over the same issue. There was one a couple of months ago, too.

Have you tried copying the discs to your desktop and installing from there?

[TheScabMuncher]

No sorry. I get the same message: Copying error cyclic redundancy check

[TheScabMuncher]

I'm trying that just now, fingers crossed.

[irishron]

Then, the only conclusion I can come up with is a bad disc.

[TheScabMuncher]

Okay thanks, I'll try to get a refund