game freezes ever now and then

**znake_00Z** · October 20, 2012, 03:52 PM

hello all. It's been awhile since I've played S2TW. My laptop crashed and I had to rebbot it. that means deleting everything. I made some back up files just incase. however after fixing my laptop I started to install the game fresh new. but whenever I start the game for about 15 - 30 mins th game freezes. I can move my mouse cursor normally yet I cannot click on anything and it remains the same without change. I need help please.

**irishron** · October 20, 2012, 05:14 PM

Did you fix it or a shop fix it?
Are the air vents clean?
Are all the fans running "normal"?
Did you replace the power supply after the crash?

**znake_00Z** · October 20, 2012, 06:49 PM

everything is normal. I can't explain exactly but whenever it freezes I'm able to quit by holding [alt] key and clicking [tab] key to minimize and quit then the game. It's not my laptop that freezes is is the game that does.

**znake_00Z** · October 20, 2012, 06:50 PM

Originally Posted by irishron

Did you fix it or a shop fix it?
Are the air vents clean?
Are all the fans running "normal"?
Did you replace the power supply after the crash?

everything is normal. I can't explain exactly but whenever it freezes I'm able to quit by holding [alt] key and clicking [tab] key to minimize and quit then the game. It's not my laptop that freezes is is the game that does.

**irishron** · October 20, 2012, 07:03 PM

Something is locking it up.

Have you installed the motherboard drivers, again?
Have you updated your sound and graphics drivers, again?
Have you run Windows Update manually and installed all software options, again?

**znake_00Z** · October 21, 2012, 07:11 AM

windows update won't work. I don't know why. I attached some screenshots of it.

**irishron** · October 21, 2012, 07:22 AM

Did you restart your computer as suggested?
Did you also click "Change Settings" and be sure it scans for everything Microsoft and elsewhere?
Are you logged in asAdministrator? Very important.

**znake_00Z** · October 21, 2012, 07:39 AM

I restarted an it's still the same and I aslo change the settings and still nothing changed.

**irishron** · October 21, 2012, 08:07 AM

Disable your antivirus and firewall just to check if they are being stupid.
You could put the Windows disc back in the drive and do a repair and start from there.
All else fails reformat and a clean install.

**znake_00Z** · October 21, 2012, 09:44 AM

how do I do a reformat and a clean install?

**irishron** · October 21, 2012, 10:07 AM

Maybe, maybe not.
Do you have the retail version of Windows?
If not, What is the brand of your computer?
What verion of Windows?

**znake_00Z** · October 21, 2012, 10:16 AM

Windows 7 home premium
HP laptop Pavilion

**irishron** · October 21, 2012, 10:33 AM

If you own the retail copy of Windows, put he disc in the drive, start it, and when the install screens come up you will be given a chance to reformat from there.
Being HP and all you have is their D: drive files for this, all you can do is use it to restore to factory settings.