"Total War: SHOGUN 2 has stopped working" on startup

[flannel]

Hi, I'm getting this error message, it happens on start up. I get the loading screen for about 20 seconds the the "Total War:SHOGUN 2 has stopped working" message appears. I can't even get into the game. Very frustrating. Help would be much appreciated

[irishron]

Have you ever been able to play the game?
Do you have any mods installed if you were able to play?

do you have Chrome installed? If so, uninstall it and use another browser.

This game needs another 20gb of free space on your C: drive for a swapfile, too.

Update your motherboard drivers especilaay the graphics ones.

Try updating the graphics drivers at www.amd.com as your are still 2009. Incompatible with your notebook? Contact HP.

[flannel]

Hi,
I tried everything you mentioned. Updated drivers, freed up space, deleted google chrome. Nothing seems to have worked. Reinstalling isn't really an option for me as it involves re downloading and I have a set amount of bandwidth, which isn't very large. I've posted an updated DXDIAG. Thank you so much for the help.

[flannel]

Also, no I have never even been able to get into the game.

[irishron]

Post the awesomium.log if it generated one.
Post the gfx.log.txt if it generated one.

How long did you wait before giving up? With your cpu, 30 minutes for the first time would not be unheard of.

Have you deleted the scripts folder if one got generated and verify the game cache? You have newer drivers for it to find.

[flannel]

I let it go for a good hour, nothing loaded, got the same error. Where would I find the logs if they're generated?

[irishron]

awesomium.log = C:\Program Files (x86)\Steam\steamapps\common\total war shogun 2

gfx.log.txt = users\username\appdata\roaming\the creative assembly\shogun2\logs after you unhide all files and folder in Folder Options, it won't show before.

[major_payne]

what should i do with the awesomium. log???
and how should i open it?

[5M0K3]

OK I'm having this issue too. Well, I even deleted every single Shogun 2 file, and rebooted the game (sadly, I had to out of desperation) but it did not work. My awesomium.log and gfx.log.txt are here.

[5M0K3]

I'm having same issue...
Awesomium.log:
[6972:3744:186037681:INFO:user_script_slave.cc(242)] Injected 0 scripts and 0css files into file:///C:/program%20files%20(x86)/s...w_to_play.html
[6616:1576:186037713:ERROR:extension_error_reporter.cc(56)] Extension error: Could not open crx file for reading
[6616:1576:186037713:ERROR:extension_error_reporter.cc(56)] Extension error: Could not open crx file for reading
[6616:1576:186037869:ERROR:extension_error_reporter.cc(56)] Extension error: Invalid value for 'permissions[1]'.
[6616:1576:186037869:ERROR:extension_error_reporter.cc(56)] Extension error:
[6616:5028:186038149:ERROR:ipc_channel_win.cc(263)] pipe error: 109
[6616:1576:186038165:ERROR:extension_error_reporter.cc(56)] Extension error: Invalid value for 'permissions[4]'.
[6972:3744:186038929:INFO:user_script_slave.cc(242)] Injected 0 scripts and 0css files into file:///C:/program%20files%20(x86)/s...w_to_play.html
[6972:3744:186038945:INFO:user_script_slave.cc(242)] Injected 0 scripts and 0css files into file:///C:/program%20files%20(x86)/s...w_to_play.html
[2056:5784:186079131:INFO:user_script_slave.cc(242)] Injected 0 scripts and 0css files into http://www.totalwar.com/totalwarbattles/shogun/
[2056:5784:186085449:INFO:user_script_slave.cc(242)] Injected 1 scripts and 0css files into http://www.totalwar.com/totalwarbattles/shogun/
[2056:5784:186085652:INFO:user_script_slave.cc(242)] Injected 0 scripts and 0css files into http://www.totalwar.com/totalwarbattles/shogun/






And gfx.log.txt is in attachments.

[irishron]

Do you have Chrome installed on your computer? If so, uninstall it, then try it.

If not, have you tried it with the antivirus and firewall disabled?

Something is blcking it.

Can you run the Benchmarks?

[5M0K3]

OK I'm a novice in computers. I do not have Google Chrome. How do I disable firewall and what are the benchmarks?

[5M0K3]

OK, I disabled Firewall, and it still didn't work... Help needed, I payed $40+ for this game!

[5M0K3]

But what are "The Benchmarks"

[irishron]

Can you log into Steam?

I get a little box with a list of "pay game", and all the benchamrks below it to run.

Post your dxdiag. http://shoguntotalwar.yuku.com/topic...-X-Diagnostics for reference.

[5M0K3]

Here goes...
Yes, I can log into steam. What exactly do you mean by run the benchmarks? Do you mean can I start the game? Because yes I can. It's just when I get on to the pre-battle load screen when the game freezes. And here is my DxDiag.

[5M0K3]

HELP

[irishron]

Contact Sega support. I don't believe you are playing with that graphics card/chip.

[5M0K3]

You don't believe me? Or you don't think that is how the computer is working? And I did contact Sega today a couple hours ago, they haven't responded.

[5M0K3]

Through e-mail, to clarify that. And everything I posted here was from my computer, I didn't screw around with anything...