my friends ntw controls are gone

hi my friend his ntw controls are gone and he cant play the game he give me pictures of the problem
probleem is de knopen werken niet meer toch
http://imageshack.us/photo/my-images...verscntrl.jpg/
http://imageshack.us/photo/my-images...campcntrl.jpg/
http://imageshack.us/photo/my-images...ttlecntrl.jpg/
i tryd to help him but i didint found anything that could help so could someone say to me what sulotion
can fixe this problem

that friend is me,

what I whanted to add is that there is no difference between the wasd style, total war style or custom