Problem with persons windows

Hi, please help me.
I have a new, oryginal NTW and everything is O.K. but... when i play and i try to see a "person window" with details of general or gentleman game show an error and shut down to win7. The same problem is when i try to play a ship battle on campain. Everything stops, and in 5sek it go to win7 with error. there is "find solution online" i click it but nothing happend. I try to reinstall but i dosen`t help. Please, what should i do?
sorry for mistakes.
David

A few weeks ago a lot of us were having problems with NTW and a solution was given in this and other threads
http://www.twcenter.net/forums/showthread.php?t=521212
ie

'Go into steam, click steam at the top, settings, and participate in beta. After that the game works fine. '
Of course yours may be a different problem but the beta thing might work.