Stop Error PCI.sys BSOD

**glitch** · July 12, 2011, 10:11 AM

Windows Xp 32 bit Service pack 3
Pentium 4 Processor
3 g ram
500 w PSU
226 g HD -53.3 gigs free
PCI-E

I installed a Gigabyte 5670 ATI graphics card about 2-3 weeks, and pretty much since then, i've been getting Stop Error BSOD when I shut down and restart my computer. It's usually the same error (I think)
, something along the lines of "pci.sys...stop error: " with a bunch of zeros and a seven with letter.

Only once did it happen while I was at the windows home screen and got a different error:
Pci.sys-address F7349AB9 base at F7347000 DateStamp 4800252bb
page_fault_in_nonpaged_area
stop 0x0000050

Microsoft has it listed here

After that, my computer when into a cycle of rebooting itself before getting to the welcome screen. I disabled the card, Uninstalled ATI drivers, and went back to using the onboard video card. I didn't get "Page_fault" error again. I went back to using the ATI graphics card using driver that came with CD, latest drivers aren't working properly. They keeping giving me error without any detail. I still get that other PCI.sys error, and I'm not sure why or how to resolve it.

My ideas are :
1)Driver issues
2) GC isn't working properly
3) my old comp (got it in 04 or 05) just doesn't work with newer cards
4) I accidentally deleted a windows driver (Nv4). Not sure
and maybe a few others, not sure.

I have about week to return the card back if it isn't compatible

I'm not techy, so any help would be greatly appreciated.. Thank you

**PoleCat** · July 12, 2011, 03:00 PM

Originally Posted by glitch

Windows Xp 32 bit Service pack 3
Pentium 4 Processor
3 g ram
500 w PSU
226 g HD -53.3 gigs free
PCI-E

It would help to know how old your MoBo is and what make and model. It's quite possible that your new GPU isn't compatible with the PCI-E slots on an old board. Are you sure you've looked through ATI support for driver that would make this card compatible with older machines? Good luck!

**glitch** · July 12, 2011, 09:01 PM

According to CPU-Z
Mobo is as follows:
Manufacturer: ASUSteK computer inc
Model: Grouper 1.xx
Chipset: Intel i915P/i915G Rev B1
SouthBridge: Intel 82801FB (ICH6)
Sensor: SMSC 7701

Bios
Brand: American Megatrend inc
Version 3.10
Date :11/12/2004

Hope that's what you're looking for.

Are you sure you've looked through ATI support for driver that would make this card compatible with older machines?

I didn't do this, and I'm not sure how to go about doing this. I'm a bit confused when it comes to drivers. I know graphic cards have drives, but doesn't windows have drivers as well? When I first installed my card, I updated to the latest drivers without a probem. After receiving BSODs, I tried reinstalling them, but now I get warning from catalyst with a log, which won't open. After rebooting, I get another warning saying the driver failed to be installed/ detected.

**PoleCat** · July 12, 2011, 09:26 PM

Spoiler Alert, click show to read:

Well here is the Gigabyte site for your particular driver. You should uninstall your current driver and then install this one just to be on the safe side.

But part of me is wondering if that card is backwards compatible with PCI-E 1.0 which is almost certainly what you have.

Give it a go and see if it helps. Make a RESTORE POINT before you do any of this just in case.

Let us know if if it works out. If not there may be other options or there may be an RMA in your future. Good luck!

**glitch** · July 13, 2011, 09:56 AM

I should I have mentioned that the Stop Error doesn't happen every time I shut down or reboot my comp. I'll just wait, occasionally rebooting, and seeing if anything happens. I'm curious to know why I should download drivers from Gigabyte and not from the ATI website-which is what I was doing.

**PoleCat** · July 13, 2011, 01:16 PM

Originally Posted by glitch

...I'm curious to know why I should download drivers from Gigabyte and not from the ATI website-which is what I was doing.

Originally Posted by irishron

Some companies make these drivers proprietary.

irishron answered your question. ATI licenses their tech but it is Gigabyte that makes the card. Gigabyte has the drivers you need.

Originally Posted by Taiji

Boot to safe mode, use drivercleaner to get rid of the old onboard drivers and the new drivers. Disable the onboard in bios. Install the new drivers.

... But if you have another PC to test the card in, do that.

Both excellent pieces of advice.

But just because it doesn't happen all the time you should still deal with this now. You mentioned you have a limited time to return the card - make sure it works flawlessly now unless you want to put up with this problem for a year or more. With these last bits of info I'm much more convinced it's your driver causing the trouble. Good luck!

**irishron** · July 13, 2011, 09:59 AM

Some companies make these drivers proprietary.

**Taiji** · July 13, 2011, 10:09 AM

Boot to safe mode, use drivercleaner to get rid of the old onboard drivers and the new drivers. Disable the onboard in bios. Install the new drivers.

... But if you have another PC to test the card in, do that.

**glitch** · July 18, 2011, 01:51 PM

So I haven' had any trouble with my card until today. I got that error again, first one since I started using the gigabyte driver. It happens far less frequently now but still. I haven't used driveclearner. Not sure if I should return that card or not. Thoughe the problem was resolved but I guess not...bummer

**PoleCat** · July 18, 2011, 11:20 PM

Originally Posted by glitch

So I haven' had any trouble with my card until today. I got that error again, first one since I started using the gigabyte driver. It happens far less frequently now but still. I haven't used driveclearner. Not sure if I should return that card or not. Thoughe the problem was resolved but I guess not...bummer

Use DriverCleaner and try to revert to an older driver. It's a shot in the dark but it might help. Good luck!

**glitch** · July 19, 2011, 01:20 PM

So I was doing a virus scan on boot up and I got BSOD. I've gotten this message before, and one about my firewall. Though I doubt those are the problems.

Troubleshoot a problem with a USB driver

You received this message because your universal serial bus (USB) driver has caused a stop error, also called a blue screen error. This type of error means the computer has shut down abruptly to protect itself from potential data corruption or loss.

What is a driver?
A driver is software that allows your computer to communicate with hardware or devices. Without drivers, the hardware you connect to your computer (for example, a video card or a webcam) will not work properly.

The following recommended steps might help you eliminate this problem, or at least reduce its frequency. Try them in the order given. If one step does not solve or reduce the problem, then move on to the next one.
Steps to solve this problem

Adjust your computer's power settings
The following power setting adjustments might help reduce the frequency of this problem.
1. Disable the USB selective suspend setting:
  1. Click Start, click Control Panel, and then click System.
  2. Click the Hardware tab, and then click Device Manager.
  3. Expand the Universal Serial Bus Controllers node, and then, for each USB Root Hub node, do the following:
    - Right-click USB Root Hub, and then select Properties.
    - Click the Power Management tab, uncheck the Allow the computer to turn off this device to save power checkbox, and then click OK.
2. Turn off power saving mode (non-laptop computers only):
  1. Click Start, click Control Panel, and then click Power Options.
  2. Click the Power schemes dropdown list, select Minimal Power Management, and then click OK.
Check for a system BIOS update for your computer
Several computer manufacturers whose computers exhibit this problem have released BIOS updates to fix this known issue. Contact your computer manufacturer to see if a BIOS update is available for your specific model of computer.
What is the BIOS?
The basic input/output system (BIOS) is software built into a computer that is run when the computer is first turned on. Among other things, this software starts the operating system and supports the transfer of information between hardware devices (such as the keyboard and the monitor).

How do I find my computer manufacturer?
Click Start, click Run, type msinfo32, and then click OK. Your computer manufacturer is listed as the System Manufacturer in the right pane of the System Information window.
Click to go online to see contact information for most computer manufacturers
Download and install the latest updates and drivers for your computer
It is a good idea to periodically check for driver updates for your computer, especially if you have added new hardware recently, like a USB hub or other USB device.
What is a USB hub?
A USB hub is a device featuring multiple universal serial bus (USB) ports. USB ports are narrow, rectangular connection points for connecting USB devices to your computer. A USB hub serves as a port extender or replicator, providing multiple USB ports to operate from one built-in USB connection on your computer. USB hubs can be external devices that plug into a single USB port, or they can be internal devices built into your computer.

To check for driver updates:
1. Use Windows Update to check for and install updates:
  1. Click to go to the Windows Update website
    Note
    If Microsoft Update is installed you'll be taken to the Microsoft Update website.
  2. Click Custom to check for available updates.
  3. In the left pane, under Select by Type, click each of the following links to view all available updates:
    - High Priority
    - Software, Optional
    - Hardware, Optional
    Note
    We recommend you install all High-Priority updates. These updates improve your computer's security and stability.
  4. Select updates for your device and any other updates you want to install, click Review and install updates, and then click Install Updates.
2. If you recently added a new hardware device to your computer, go online to the manufacturer's website to see if a driver update is available.
3. If you recently added a new program to your computer, go online to the manufacturer's website to see if an update is available.

Steps to work around this problem

Edit: I used Drive Cleaner and using the driver on the came with my card (the one on the cd). I shouldn't update to the latest driver on the gigabyte website?

**PoleCat** · July 20, 2011, 12:21 AM

Try Windows updater. It might be that your usb control driver is old. Do you have the latest revision for your bios?

Someone else please step in here - leaving on vacation. Good luck.

**glitch** · July 20, 2011, 09:15 AM

I don't think I've updated my version of bios. I got the stop error message again while restarting my computer yesterday.

Edit: I've just updated to latest version of bios.

**glitch** · July 20, 2011, 03:59 PM

So I think I know how to bring about the error. I run avast anti-virus boot scan, afterwards, at the welcome page, I hit restart and get that error. I'm still getting it with the Bios update, I think I'm going to have return this card.

Edit: I went ahead and returned my card.