artifacting

**wupwup** · July 04, 2011, 03:01 PM

hey guys. my card is artifacting bad. it has been for a year but it comes and goes. atm its fine but earlier it went funny as soon as i loaded a game. it wasnt even hot. so what can i do? its still in waranty, just, but im not sure how bad it has to be before i can return it.

**Crazyeyesreaper** · July 04, 2011, 06:26 PM

anything wrong with a GPU period is grounds for an RMA, send it back in and get a new one

**Top-Tier-Tech** · July 04, 2011, 08:32 PM

He's says it's been artifacting on and off for a year... I'm going to guess it's out of warranty, or he really, really doesn't want to RMA the thing

**Crazyeyesreaper** · July 04, 2011, 09:21 PM

well depends on vendor lol

**Top-Tier-Tech** · July 04, 2011, 09:55 PM

Originally Posted by Crazyeyesreaper

well depends on vendor lol

Absolutely, but no way would I hold on to a card for a year that has a nasty habit of artifacting whenever it jolly well pleases.

**Crazyeyesreaper** · July 04, 2011, 09:55 PM

same here but most dont understand RMA process and some are unwilling to go through it,

**PoleCat** · July 04, 2011, 10:03 PM

Originally Posted by wupwup

...its still in waranty, just, but im not sure how bad it has to be before i can return it.

It's bad enough. Since still in warranty RMA it immediately before you run out of time.

**wupwup** · July 05, 2011, 03:02 AM

ok thanks guys. i have untill the 10th of august. so i will RMA it this evening. ive heard stories of people sending them off and being told they arent bad enough, then getting stung for £30 testing charge and what not.

**wupwup** · July 05, 2011, 08:31 AM

i just sent off the RMA request. the one on the website didnt work so i had to go via email but hopefuly it will work

**wupwup** · July 05, 2011, 10:33 AM

ok they sent me two auto e-mails confiming my rma, and then a real email saying they can RMA it or offer online support. do i just reply to the email saying rma? its not very clear. thanks

edit: just realised the email adress of the 'real' email begins with noreply@ so i guess i cant do that. i guess i have to go through the website again, but its broken.

**PoleCat** · July 05, 2011, 11:30 AM

Just follow the directions on the email regarding RMA. They make it confusing for a reason - in the hope you'll lose patience and give up. Good luck!

**Top-Tier-Tech** · July 05, 2011, 11:47 AM

Originally Posted by PoleCat

They make it confusing for a reason - in the hope you'll lose patience and give up. Good luck!

Which is why I buy EVGA GPU's.

Step 1: call toll free number 24/7
Step 2: Talk to an english speaking American support member after little to no hold time.
Step 3: Explain problem
Step 4: RMA number given
Step 5: Send GPU in with RMA number provided
Step 6: receive different GPU

You just can't beat that type of service.

**wupwup** · July 05, 2011, 11:59 AM

they havnt given me any instructions and the website isnt jsut confusing, its broken.

https://apps.ati.com/rma/rma.html

i can do all of it, except the product part number and serial number. also i couldnt find the product name, but i can just say dont know

**PoleCat** · July 05, 2011, 12:09 PM

Originally Posted by wupwup

they havnt given me any instructions and the website isnt jsut confusing, its broken.

https://apps.ati.com/rma/rma.html

i can do all of it, except the product part number and serial number. also i couldnt find the product name, but i can just say dont know

Well, I checked out that site - it's not necessarily broken but the security validation is two months out of date. It may work - It may not. It's up to you whether to trust it or not. Good luck!

**wupwup** · July 05, 2011, 12:50 PM

ah no, tis not that, its the bit where it is suposed to tell me what the serial number is. there is a help box that tells you how to find it, but its broken. looks like some late night googling

**Top-Tier-Tech** · July 05, 2011, 01:18 PM

So they seriously have no phone number you can call to get an RMA number?

**wupwup** · July 05, 2011, 01:36 PM

your right, this is a pain. they sent another email saying they dont handle RMA's for this product and i need to contact sphire.

this is an absolute joke. saphire wants to know the make of my mobo (got it) model (found that too) and the bios it uses. as well as the video card bios. how do i find those out? thanks

edit: dosnt matter, found it. ticket created, now i just have to wait for a reply

**Crazyeyesreaper** · July 05, 2011, 02:28 PM

wait whos the vendor for your GPU

you dont return GPUS to AMD

you return them to the vendor

Sapphire
XFX
GeCube
MSI
ASUS
Gigabyte

etc etc etc

even OEM machines with GPUs that are unlabeled if you pull the GPU out and look at the PCB there is usually a vendor mark on there somewhere

**wupwup** · July 05, 2011, 02:29 PM

saphire. i have posted a ticket with saphire. i presumed because it said ATI on the side of the box ATI was who i had to talk to. and aparently ATI is AMD or some

.

**Crazyeyesreaper** · July 05, 2011, 02:46 PM

correct

AMD bougth ATi in 2006

but the GPU is Sapphire means you deal with Sapphire

AMD makes the GPU and gives vendors a set list of what will work with the card and a PCB layout so that way Powercolor Sapphire xfx etc can all release gpus after that they take said GPU and design there own PCBs etc and go from there

basically put think of AMD and Sapphire

like GMC and Chevy under the hood there the same, but you have to go to the specific manufacturer to get service so to speak.