Crash on startup

**kdfsjljklgjfg** · March 28, 2011, 12:21 PM

I'd been playing shogun fine for the last week when all of a sudden starting yesterday it now crashes on startup, not even getting to the main menu. This is the error details I got in the "Total War: Shogun 2 has stopped working" window.

Problem Event Name: APPCRASH
Application Name: Shogun2.exe
Application Version: 1.0.0.0
Application Timestamp: 4d836e9f
Fault Module Name: kernel32.dll
Fault Module Version: 6.0.6001.18215
Fault Module Timestamp: 4995344f
Exception Code: c0000005
Exception Offset: 0002f328
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 38f0
Additional Information 2: 68e9f3bb115f440e8b6dba8b0b83cc96
Additional Information 3: 6101
Additional Information 4: b1b7577bbb32358cb37b41acccb33717

**Brusilov** · March 28, 2011, 01:23 PM

Can you attach a dxdiag and supply details on what graphic settings you are using.

**last_name_left** · March 28, 2011, 07:35 PM

Exception Code: c0000005

S2 is trying to access no man's land? could be anything - usually drivers. often audio. Try diabling audio in system/device manager - see if it runs.

**irishron** · March 28, 2011, 08:52 PM

Originally Posted by last_name_left

Exception Code: c0000005

S2 is trying to access no man's land? could be anything - usually drivers. often audio. Try diabling audio in system/device manager - see if it runs.

Notorious for being "out of memory error" on 32bit systems.

64bit, I have not figured out yet.

**Gorhaax** · April 08, 2012, 11:35 AM

I'm having the same issue now. Wasn't happening until a few days ago.

Here's my crash info:

Problem signature:
Problem Event Name: APPCRASH
Application Name: Shogun2.exe
Application Version: 1.1.0.0
Application Timestamp: 4f636554
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.17651
Fault Module Timestamp: 4e211319
Exception Code: c0000005
Exception Offset: 0000b9bc
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 4105
Additional Information 1: 0393
Additional Information 2: 03939a5010aedec1dc2c0e83daf0cf7b
Additional Information 3: ac27
Additional Information 4: ac27bd089847387ef85b94392720d389

I've trid reinstalling all the necessary programs from the redist folder and completely reinstalled. I used to have audio problems with Shogun 2 but it seems that isn't the case here. I'm using Windows 7 Pro 64-bit and Intel onboard graphics card (laptop), so everything is played on low.

Not sure if this is worth noting, but before i reinstalled I had the Awesumiom error instead of the current kernell error.

**irishron** · April 08, 2012, 11:57 AM

Originally Posted by Gorhaax

I'm having the same issue now. Wasn't happening until a few days ago.

Here's my crash info:

Problem signature:
Problem Event Name: APPCRASH
Application Name: Shogun2.exe
Application Version: 1.1.0.0
Application Timestamp: 4f636554
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.17651
Fault Module Timestamp: 4e211319
Exception Code: c0000005
Exception Offset: 0000b9bc
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 4105
Additional Information 1: 0393
Additional Information 2: 03939a5010aedec1dc2c0e83daf0cf7b
Additional Information 3: ac27
Additional Information 4: ac27bd089847387ef85b94392720d389

I've trid reinstalling all the necessary programs from the redist folder and completely reinstalled. I used to have audio problems with Shogun 2 but it seems that isn't the case here. I'm using Windows 7 Pro 64-bit and Intel onboard graphics card (laptop), so everything is played on low.

Not sure if this is worth noting, but before i reinstalled I had the Awesumiom error instead of the current kernell error.

Did you uninstall Chrome or at least Incredbar?

For this one post your dxdiag.

**Gorhaax** · April 08, 2012, 12:17 PM

I have uninstalled chrome. Didn't see Incredibar installed in the programs list.

Spoiler Alert, click show to read:

Do you need my Awesumium log?

**irishron** · April 08, 2012, 12:26 PM

Post the gfx.log.txt.

**Gorhaax** · April 08, 2012, 12:32 PM

I don't see that file in my folder. Is that whats created when u run the benchmarks?

**irishron** · April 08, 2012, 12:34 PM

Can you run the benchmarks?

It's usually generated when you try to start the game.

users\username\appdat\roaming\the creative assembly\shogun2\logs if it was.

**Gorhaax** · April 08, 2012, 01:24 PM

Game Settings Benchmark:

Average FPS: 15.1

C:\Users\Chris\AppData\Roaming\The Creative Assembly\Shogun2\scripts\preferences.script.txt:

Spoiler Alert, click show to read:

Though I know my graphics card does support some of those, just not very well.

**irishron** · April 08, 2012, 01:37 PM

You're not playing the game, then.

Is this for FotS or Shogun2?

Either way, it looks like the i3 as graphics chip cannont be used.

**Gorhaax** · April 08, 2012, 01:44 PM

I had reinstalled so I haven't been able to boot it up even once yet without it crashing with an error. It's a little strange because I was able to play FOTS perfectly in vanilla and with mods when it was released, but now I can't even play vanilla.

**Gorhaax** · April 08, 2012, 01:46 PM

I own Shogun 2, FOTS and ROTS and everything has been fine on this laptop until now. Maybe I'll try the official forums to see what they say.

**Gorhaax** · April 08, 2012, 02:44 PM

Turns out all i needed to do was upgrade to the latest Realtek Audio drivers. It's not something i would have thought of first because Empire, Napoleon and Shogun 2 all wouldn't work unless i rolled back my audio driver.

**irishron** · April 08, 2012, 02:52 PM

Nice find. What version works, if you don't mind, please?

**Gorhaax** · April 08, 2012, 09:16 PM

Well that was short lived. Only worked for the first time I had it loaded, and now I'm getting a shogun.dll error instead or kernel.dll.

**irishron** · April 08, 2012, 09:46 PM

Verify the game cache. Steam has to reload it.

**Gorhaax** · April 08, 2012, 10:07 PM

I did, even restarted my comp. Think it might have had something to do with install chrome while I was playing the first time, but I still get the shogun2.dll error even after the uninstall and restart.

**irishron** · April 08, 2012, 10:13 PM

Search for it.

If it's on your harddrive, move it to your desktop, and verify the cache. It could be corrupted.

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