Startup Crash

**SMIDSY** · March 20, 2011, 05:28 PM

Hello gents,

I have an HP Pavilion dv7 running Vista. M2TW copy is off of Steam.

So, the game used to work. But now when I start the game, it crashes after I click the "Play" button on the window that pops up. That is to say, I press "play" and then there is a pause....then a window pops up saying I need to close the program or look for a solution online (didn't work BTW). As far as I know, I didn't change anything that could have caused this so I am very confused.

Please help.

EDIT:
Found another thread, sorry for this post

**irishron** · March 20, 2011, 06:05 PM

Let's use this thread for yours.

Please post your dxdiag. http://shoguntotalwar.yuku.com/topic...-X-Diagnostics

**SMIDSY** · March 20, 2011, 07:13 PM

So this stuff?

Spoiler Alert, click show to read:

Thank you very much for the help.

**irishron** · March 20, 2011, 07:25 PM

Yes, "This stuff". Thank you.

1. Have you tried verifying your game cahe via Steam?
2. Are you logged in as Administrator?
3. Have you set the Steam and Medieval2 icons to "XP Compatibility" and "Run as Administrator"?
4. Two others left over from your other post:
http://windows.microsoft.com/en-US/w...trol-on-or-off
http://www.microsoft.com/downloads/e...displaylang=en

**SMIDSY** · March 20, 2011, 09:26 PM

1. Don't know how to do that
2. Computer only has one login, I assumed it was administrator (sorry if that sounded very stupid)
3. Don't know how to do that
4. The Directx update didn't help
Am I to turn the UAC off?

**irishron** · March 20, 2011, 09:44 PM

1. http://shoguntotalwar.yuku.com/topic...-of-game-cache
2. We'll assume you are, then.
3. Right-click the Steam desktop icon, click preferences, click the Compatibility tab. Both boxes are in there.
4. Nothing ventured, nthing gained. Now, it's up to date.
Yes, UAC off. This game is too old to know anything about it.
5. http://www.twcenter.net/forums/showthread.php?t=397636 will also help with more than just Medieval2.

**SMIDSY** · March 20, 2011, 10:55 PM

Did everything but #5 (guide wasn't quite dumbed down enough for a computer idiot like me) and no effect.

Here is the problem signature:

Problem signature:
Problem Event Name: InPageError
Error Status Code: c000009c
Faulting Media Type: 00000003
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: e51a
Additional Information 2: 4c0d4d78887f76d971d5d00f1f20a433
Additional Information 3: e51a
Additional Information 4: 4c0d4d78887f76d971d5d00f1f20a433

**irishron** · March 21, 2011, 08:20 AM

From the looks of the error message, do this:

Click Start, in the box above it type cmd.exe.
When the old DOS box opens, type cd\ <enter>, then type CHKDSK /R /F <enter> and follow the rest of the info in the link.

http://www.techsupportforum.com/foru...-a-498149.html

Good luck.

**SMIDSY** · March 21, 2011, 04:51 PM

The DOS box does not pop up. After I press "Play" on the startup window, nothing happens until the error message.

**irishron** · March 21, 2011, 06:16 PM

Start > All Programs > Accessories > Command Prompt should work. It does for me.

**SMIDSY** · March 23, 2011, 06:28 PM

Ok, so how do I run in "elevated mode"?

**irishron** · March 23, 2011, 06:44 PM

Did you do #5 in post #6? If you are logged in as Administrator and completed #5, you are in "elevated mode".

**SMIDSY** · March 23, 2011, 07:15 PM

I don't know how to get to the "Security Settings". Can't do it the other way as the game is installed through steam and thus, doesn't have it's own folder.

**irishron** · March 23, 2011, 08:02 PM

It has its own folder in Steam\steamapps\common, I believe. You'd never play the game if it did not.

Right-click the C: drive icon, click properties on the bottom, click the securities tab, click advanced, click owner.

In the pic is the owner tab. In the current oenr box, be sure it is your login one as it has your Administrator privileges. When it does, click okay.

**SMIDSY** · March 23, 2011, 08:38 PM

Command prompt says:

"Chkdsk cannot be run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time your system restarts? <Y/N>"

**irishron** · March 23, 2011, 09:03 PM

Run it in Safe Mode, than. Reboot and hit the F8 key many times until it kicks into Safe Mode and run it from there.

**SMIDSY** · March 24, 2011, 08:47 PM

Wait, are you saying that any time I want to play this game, I have to be in safe mode and start it through DOS? I don't understand, the game USED to work. What could have changed to make it so difficult? I never even modded Medieval.

**irishron** · March 24, 2011, 09:57 PM

No. I was saying run chkdsk through Safe Mode. I don't think the game will run in Safe Mode.

Dummy me. Your post #15. Pres <Y>, reboot and let it do its job. What am I thinking?

Enogh about chkdsk, you have to run the game in regular Windows, with UAC disabled preferably as the game and UAC are not friends, even if you have to do a clean install of the game after the fact.

Being a notebook, you will find another enemy once it starts and maybe already happening - heat. Have you checked your temps when you try to start the game?

**SMIDSY** · March 25, 2011, 07:45 PM

And how do I uninstall/reinstall?

**irishron** · March 25, 2011, 08:49 PM

1. Uninstall it in Steam.
2. Delete the Medieval II total War folder in Steam.
3. Run Eusing, once, again.
4. Reboot.
5. Reinstall via Steam.

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