Technical help: launching the game...

ok.

i got napoleon total war, realy excited coz im a fan of tw games and musket warefare so i installed the game and when i started the game it launched fine but when it was at the loading screne before the intro movie the game hanged and the mouse couldent move and then when i asked the sega technical help, the guy said that i had to wait longer and i waited 2 hours and nothing happened. any help would be good.



info about my com:
brand new,
Graphics Card Manufacturer Powered by ATI
Graphics Chipset ATI Radeon HD 5570
Device ID 68D9
Vendor 1002

Subsystem ID 6872
Subsystem Vendor ID 103C

Graphics Bus Capability PCI Express 2.0
Maximum Bus Setting PCI Express 2.0 x16

BIOS Version 012.018.000.001
BIOS Part Number 113-AC40900-103
BIOS Date 2009/12/23

Memory Size 1024 MB
Memory Type DDR3

Core Clock in MHz 650 MHz
Memory Clock in MHz 800 MHz
Total Memory Bandwidth in GByte/s 25.6 GByte/s
Driver Packaging Version 8.74-100517a-100627C-HP
Catalyst™ Version 10.10
Provider ATI Technologies Inc.
2D Driver Version 8.01.01.1038
2D Driver File Path /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/CLASS/{4D36E968-E325-11CE-BFC1-08002BE10318}/0000
Direct3D Version 8.14.10.0761
OpenGL Version 6.14.10.9896
Catalyst™ Control Center Version 2010.0930.2237.38732



any help would be apreciated

Have you tred verifying the game files via steam (also has it completely patched if its new there are alot of patches to install unforunately )

It will patch automaticly via steam and although it usually says not ready to play when you start it i did have it once try to start but hang due to it still getting files

Originally Posted by Soul Firez

Have you tred verifying the game files via steam (also has it completely patched if its new there are alot of patches to install unforunately )

It will patch automaticly via steam and although it usually says not ready to play when you start it i did have it once try to start but hang due to it still getting files

will try that

well there are no patches installing and i have verified the files a few times

I used to have that problem when i the new update came out it made my computer not be able to load the game or i had to leave it for a long time.

This is what i do to get my game running now:

1)set my screen saver to 5 mins
2)start the game and then leave for 5 mins to let the screensaver come up
3)comeback with the screensaver there but unable to render the image (dont worry its just because the game is taking up all the processing power)

4)then move the mouse to get it to go back to the destop and it usually loads or sometimes it wont recognise your moving the mouse so press alt and tab and it should take you to the game window or just to desktop. i then click on the napoleon tab and it usually loads

5) if it doesnt load then i leave it for another 5 mins and it will load. only takes max 10 mins rather than taking 2 hours that it did before.

i usually have the screen saver set for 1 min and then when it comes on i alt tab out of the game and change it because if you leave it then the screen saver will come up. (annoying )

Moved.

It can be many things.

Have you verified your game cache as already suggested?

For this game, disable the screensaver. It will only get in the way.

I only use the screensaver to get the game started and it works everytime for me.

Then do what ever you want to.

@emporer, nothg more said.

@raphael, have you installed directx 9.0c, C++ 2005 SP1, and .Net 4? Have you verified your game cache? Do you have permissions set for Napoleon and Steam through your firewall/router/security software?

Originally Posted by irishron

@emporer, nothg more said.

@raphael, have you installed directx 9.0c, C++ 2005 SP1, and .Net 4? Have you verified your game cache? Do you have permissions set for Napoleon and Steam through your firewall/router/security software?

im not sure about the direct x and the firewall thing but i have verified the cache files and the game worked once at 12midnight when i have used my com for a long time (i use norton) and can you get me the download link for the direct x thing? that would help a lot ty

Originally Posted by raphael

im not sure about the direct x and the firewall thing but i have verified the cache files and the game worked once at 12midnight when i have used my com for a long time (i use norton) and can you get me the download link for the direct x thing? that would help a lot ty

For you. http://www.microsoft.com/downloads/e...displaylang=en

hm... willl try the alt-tab thing

ok i tried it and i cant alt- tab, when i press, nothing happens also, after installing the direct x 9, it still cant work

Post your dxdiag. http://shoguntotalwar.yuku.com/topic...agnostics.html

i use windows 7, how do you do that?

and could the norton be getting in the way?

Read the link on the dxdiag. Win7, may have to adapt some.

Norton could and/or Windows' own security layer. You may disable Norton and find Windows is blocking you or vice-versa.

here

Is this it? http://h20000.www2.hp.com/bizsupport...odTypeId=12454

If so, you have minimum for ram for Win 7 per CA. If anything running in the background you lose it. What is on your graphics card cannot make up for it.

You have to install the files I listed to have a chance.

Game Booster would probably help in your case.

what files would those be? and have game booster already
and im not sure about the com though

and in the background means firewalls, internet, windows media player and stuff?

Background things you don't need to play the game like MSN, MIRC, autoupdaters including Windows Update, etc.

Singleplayer, you can set the game to offline mode and disconnect and then you don't need your firewall.

The does need Windows Media Player.

so i must turn off EVERYTHING?

and i seeked help elsewhere and the sega support says that it has something to do with the realtek hd audio manager that i have

anything on that?

these are the places that i hv looked at: http://forums.totalwar.com/showthrea...1792#post41792

http://forums.totalwar.com/showthrea...1791#post41791