APPCRASH (after starting up game)

**Douanier** · April 01, 2009, 08:35 AM

Hi.
I have problems with my empire game.
Problem started after deleting some mod files in the data map of etw. Before that the game worked fine together with some small mod (proper empire mod, spain mod and smoke and sound mod).

After deleting some mod files, doing a restart of the game i got the message below (dutch version). I uninstalled the whole game, and reinstalled it again, same error.

Uninstalled again, reboot, removed manually the etw folder, and reinstalled again the game. reboot, and starting again, but same error.

Whats causing this? Who can help me out?

Probleemhandtekening:
Gebeurtenisnaam van probleem: APPCRASH
Naam van de toepassing: Empire.exe
Versie van toepassing: 1.0.0.0
Tijdstempel van toepassing: 49ccc981
Naam van foutmodule: Empire.exe
Versie van foutmodule: 1.0.0.0
Tijdstempel van foutmodule: 49ccc981
Uitzonderingscode: c0000005
Uitzonderingsmarge: 00b03a0f
Versie van besturingssysteem: 6.0.6001.2.1.0.768.3
Landinstelling-id: 1043
Aanvullende informatie 1: fd00
Aanvullende informatie 2: ea6f5fe8924aaa756324d57f87834160
Aanvullende informatie 3: fd00
Aanvullende informatie 4: ea6f5fe8924aaa756324d57f87834160

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**Lincoln6Echo** · April 01, 2009, 09:18 AM

Are you on XP?

If so, that's more of an error report than we get on Vista.

But I have a feeling that's what we'd get if Vista would show one.

Anyway, this sounds like the problem I was having yesterday.

What's happening is that these patches have screwed up the preferences file which is located here:

for XP:
C:\Documents and Settings\(Your User Name Here)\Application Data\The Creative Assembly\Empire\scripts

for Vista:
C:\Users\(Your User Name Here)\AppData\Roaming\The Creative Assembly\Empire\scripts

Try deleting the preferences.empire_script.txt file and then restarting the game to see if that fixes the problem. The game will create a new one upon reloading. And everything should be fixed.

HaHa! I just got a Windows Solution notification about my crashes yesterday and this is what it reports:

Problem Event Name: APPCRASH
Application Name: Empire.exe
Application Version: 1.0.0.0
Application Timestamp: 49ccc981
Fault Module Name: Empire.exe
Fault Module Version: 1.0.0.0
Fault Module Timestamp: 49ccc981
Exception Code: c0000005
Exception Offset: 00b03a0f
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160
So it's very similar.

But what I did, is I deleted the whole AppData folder for Empire which unfortunately holds the Saved Games, but I wanted to make sure I got everything 'Empire' off my PC.

So when I reinstalled the game for the 3rd time it finally worked.

**Brusilov** · April 01, 2009, 09:42 AM

Originally Posted by Lincoln6Echo

Are you on XP?

If so, that's more of an error report than we get on Vista.

You just need to know where to look. Click the windows 'start' box. In the dialogue box where 'start search' is type 'event viewer' (without the quotes).

**Jihada** · April 01, 2009, 11:01 AM

I'm getting exactly the same problem as Lincoln and Douanier,same error message after installing a mod. I tried uninstalling steam/etw but same error after reinstall. Vista user
Problem signature:
Problem Event Name: APPCRASH
Application Name: Empire.exe
Application Version: 1.0.0.0
Application Timestamp: 49ccc981
Fault Module Name: Empire.exe
Fault Module Version: 1.0.0.0
Fault Module Timestamp: 49ccc981
Exception Code: c0000005
Exception Offset: 00b03a0f
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 2057
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160
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**Douanier** · April 01, 2009, 11:34 AM

I solved the problem!

(I am using vista), i looked for the folder AppData\Roaming\The Creative Assembly\Empire\
You can find it also by using the search option in the start menu and search
for; Appdata

After that i removed the preferences files as Lincoln did,
and it worked!

Thanks.

**Jihada** · April 01, 2009, 11:52 AM

Damn I finally found preferences_empire_script txt file and deleted it...same problem. Should I delete the whole AppData folder and reinstall ? Stupid Steam ETW Vista...I'm going down the pub if this doesn't work.

**Lincoln6Echo** · April 01, 2009, 12:27 PM

Originally Posted by Jihada

Damn I finally found preferences_empire_script txt file and deleted it...same problem. Should I delete the whole AppData folder and reinstall ? Stupid Steam ETW Vista...I'm going down the pub if this doesn't work.

Well, that's what I ultimately did. Removed everything 'Empire' from my PC and reinstalled. Fixed the problem. Not only did loading problem go away...but sound problem is near back to normal too. It's still not quite right, but I'd say it's about 95% corrected.