Hobbies & Interests

So yesterday i was told to come in nearly before my shift started for my yearly performance review, to sign some paperwork for a promotion and to discuss some future changes happening to the store.
Normally this is done by the Area Manager, but as the new Area Manager was my former employer who i left with bad terms, they sent the regional manager down instead.
All is rather mundane and just basic company procedures, until he went on to customer complaints and "incidents". ...