Technical Support

**romanlegion13th** · March 04, 2015, 05:54 PM

Originally Posted by romanlegion13th

hi ive uninstalled the mod was having some problems with my game, i installed it when before Xmas and think its been auto update on steam, im using DEI had a few CDT so trying to sort the problem out
i deleted dxgi.dll file unsubscribed on steam verify the integrity of game cache
i still have GEM folders and files in my rome 2 folder and data folder should i delete them?

???

**Remus82** · March 07, 2015, 06:24 PM

Application:: Rome 2 Total War

GEMFX Version:: 1.0.8.1

Bug Description:: Crash's to desktop at initial game load screen

System Specs:: Windows 7 x64 Ultimate, Nvidia Zotac GTX 760 Amped Edtion

***Netframkwork and C++ up to date***

LOG FIle:
[20:20:29] Welcome - GEMFX is preparing for 32bit application
[20:20:29] Running on Win7 or Win8.0...adjusting algorithms
[20:20:29] Hooking Swapchain and Device found at 'C:\Windows\system32\d3d11.dll'
[20:20:29] GEMFX successfully hooked onto 'rome2.exe'
[20:20:29] Init Factory-1 hook
[20:20:29] Factory-1 hook successful
[20:20:29] Enabled Multi-Thread Device
[20:20:29] Hooked onto Device and SwapChain successfully
[20:20:29] Init Factory-1 hook
[20:20:29] Factory-1 hook successful
[20:20:29] Enabled Multi-Thread Device
[20:20:29] Hooked onto Device and SwapChain successfully
[20:20:30] Init Factory-1 hook
[20:20:30] Factory-1 hook successful
[20:20:30] Init Factory-1 hook
[20:20:30] Factory-1 hook successful
[20:20:31] Init GEMFX
[20:20:31] Available Feature Level: 0000B000
[20:20:31] 1050p detected
[20:20:31] Full-Screen mode detected
[20:20:31] Preparing FXAA...

Tryed numerous times with differnt FXAA settings both through GEm and nvidia control panel none seems to make a different, also the offline preview crash's as well not sure if the two issues are related...

**Remus82** · March 07, 2015, 09:04 PM

Originally Posted by Remus82

Application:: Rome 2 Total War

GEMFX Version:: 1.0.8.1

Bug Description:: Crash's to desktop at initial game load screen

System Specs:: Windows 7 x64 Ultimate, Nvidia Zotac GTX 760 Amped Edtion

***Netframkwork and C++ up to date***

LOG FIle:
[20:20:29] Welcome - GEMFX is preparing for 32bit application
[20:20:29] Running on Win7 or Win8.0...adjusting algorithms
[20:20:29] Hooking Swapchain and Device found at 'C:\Windows\system32\d3d11.dll'
[20:20:29] GEMFX successfully hooked onto 'rome2.exe'
[20:20:29] Init Factory-1 hook
[20:20:29] Factory-1 hook successful
[20:20:29] Enabled Multi-Thread Device
[20:20:29] Hooked onto Device and SwapChain successfully
[20:20:29] Init Factory-1 hook
[20:20:29] Factory-1 hook successful
[20:20:29] Enabled Multi-Thread Device
[20:20:29] Hooked onto Device and SwapChain successfully
[20:20:30] Init Factory-1 hook
[20:20:30] Factory-1 hook successful
[20:20:30] Init Factory-1 hook
[20:20:30] Factory-1 hook successful
[20:20:31] Init GEMFX
[20:20:31] Available Feature Level: 0000B000
[20:20:31] 1050p detected
[20:20:31] Full-Screen mode detected
[20:20:31] Preparing FXAA...

Tryed numerous times with differnt FXAA settings both through GEm and nvidia control panel none seems to make a different, also the offline preview crash's as well not sure if the two issues are related...

Update:

OK got the game to run but only when i check compatibility mode if i dont the above issue still applies, i think the mod is active but not sure if it's working as intended since it wont work without compatibility mode....

With Compatibility Mode the log says this:
[20:22:33] Welcome - GEMFX is preparing for 32bit application
[20:22:33] Running on compatibility mode
[20:22:33] Running on compatibility mode
[20:22:33] Hooking SwapChain found at 'C:\Windows\system32\dxgi.dll'
[20:22:33] Hooking Device found at 'C:\Windows\system32\d3d11.dll'
[20:22:33] GEMFX successfully hooked onto 'rome2.exe'
[20:22:33] Init Factory-1 hook
[20:22:33] Factory-1 hook successful
[20:22:33] Feature Level: 00009300
[20:22:33] Enabled Multi-Thread Device
[20:22:33] Hooked onto Device and SwapChain successfully
[20:22:33] Init Factory-1 hook
[20:22:33] Factory-1 hook successful
[20:22:33] Feature Level: 00009300
[20:22:33] Enabled Multi-Thread Device
[20:22:33] Hooked onto Device and SwapChain successfully
[20:22:34] Init Factory-1 hook
[20:22:34] Factory-1 hook successful
[20:22:34] Init Factory-1 hook
[20:22:34] Factory-1 hook successful
[20:22:34] Feature Level: 00009300
[20:22:34] Enabled Multi-Thread Device
[20:22:34] Hooked onto Device and SwapChain successfully
[20:22:34] Feature Level: 00009100
[20:22:34] Enabled Multi-Thread Device
[20:22:34] Hooked onto Device and SwapChain successfully
[20:23:09] Thank you for using GEMFX!
[20:23:09] GEMFX successfully un-hooked from 'rome2.exe'

With Compatibility mode checked it just seems to skip the fxaa part all together in the log when it's loading up, ofcourse this may mean it's not functioning when im playing the game so not sure this is ideal hope a fix is possible, love the mode...

**AltSim** · March 24, 2015, 10:28 AM

Application:: Guild Wars 2

GEMFX Version:: 1.0.8

Bug Description:: When I click on 'Play' in the launcher, the launcher closes but the game doesn't start.

System Specs:: Windows 8.1 64-bit, Intel Core i7-4790k @ 4GHz, 8GB Ram, Nvidia Geforce GTX 770

Log File::

Spoiler Alert, click show to read:

When I change the FXAA Settings to 'Use No AA' the log file is like:

Spoiler Alert, click show to read:

If I deactivate Gauss he is unable to laod HBO ....

With my old computer (same system but with Windows 8.0) I had no problems ...
Doesn't GemFX work with Windows 8.1?

Hope you can help me

**zockeros** · March 25, 2015, 09:57 AM

Originally Posted by AltSim

Application:: Guild Wars 2

GEMFX Version:: 1.0.8

Bug Description:: When I click on 'Play' in the launcher, the launcher closes but the game doesn't start.

System Specs:: Windows 8.1 64-bit, Intel Core i7-4790k @ 4GHz, 8GB Ram, Nvidia Geforce GTX 770

Log File::

Spoiler Alert, click show to read:

When I change the FXAA Settings to 'Use No AA' the log file is like:

Spoiler Alert, click show to read:

If I deactivate Gauss he is unable to laod HBO ....

With my old computer (same system but with Windows 8.0) I had no problems ...
Doesn't GemFX work with Windows 8.1?

Hope you can help me

Same issue with Guild Wars 2 for a friend of mine but on Win7 ultimate.

**jimele** · May 10, 2015, 06:07 AM

Application:Attila Total War
GEMFX Version:1.0.8.1
Bug Description:Whenever i untick the blur effect gem doesn't work at all.
(i don't think that the rest are needed but if they are tell me)

**Legio_I_Waffles** · May 25, 2015, 08:35 AM

Application: Attila: Total War
GEMFX Version: 1.0.8.1
Bug Description: In the GEMFX Configurator, attempting to run the offline preview results in the Configurator crashing. Additionally, attempting to open the Total War launcher (even admin) results in it crashing within about three or four seconds. The only solution I've had so far is reinstalling Attila.
System Specs: i7 4790k, GTX 970, 8GB RAM.

NON-COMPATIBILITY MODE LOG:

Spoiler Alert, click show to read:

**mhajdyla** · June 21, 2015, 03:49 PM

Application: Rome 2
GEMFX version: 1.0.8.1
Bug description: Rome doesn't see my nvidia gtx960m. When gemfx is deactivated eveything works fine.
System specs:Win 8 64bit, i5, gtx 960M, 8gb ram
thank you

**smerles** · July 07, 2015, 02:41 PM

I hope this project is still alive.

Application: Rome 2
GEMFX version: 1.0.8.1
Bug description:
If I run Rome 2 in full screen windowed borderless, GEMFX does not load or do anything. Neither the menu key or the other keys work.
If I switch to normal full screen the game crashes before I can see any loading screen (just black for a second).

System specs:
Win 8 64bit, i5, Asus R9 280, 16 GB Ram

GEMFX.log

Spoiler Alert, click show to read:

GEMFX9.log

Spoiler Alert, click show to read:

**Ninjaheman** · September 08, 2015, 05:07 PM

Hey Guys,
I've never had a problem with GEM before but since updating to windows 10, 64 bit, and reinstalling Atilla, I've not had any success. It starts the game fine but Gem just never does it's thing. I've set in the configurator for 64 and not, compatibility mode and not. Any help would be much appreciated.

Application::Atilla

GEMFX Version::v 1.0.9

Bug Description::Gem doesn't appear to be doing anything at all, hotkeys for GEM (f9, etc) don't work either.

System Specs::Win 10 64, GTX 770 4gb, 8gb corsair vengeance, Attila installed on Samsung 850 evo, I5 4670k

Log File:: Forgive me, I've searched all over, including reading this thread but haven't found out how to find the log.

**Hoplitus** · September 10, 2015, 11:14 AM

Originally Posted by Ninjaheman

Hey Guys,
I've never had a problem with GEM before but since updating to windows 10, 64 bit, and reinstalling Atilla, I've not had any success. It starts the game fine but Gem just never does it's thing. I've set in the configurator for 64 and not, compatibility mode and not. Any help would be much appreciated.

Application::Atilla

GEMFX Version::v 1.0.9

Bug Description::Gem doesn't appear to be doing anything at all, hotkeys for GEM (f9, etc) don't work either.

System Specs::Win 10 64, GTX 770 4gb, 8gb corsair vengeance, Attila installed on Samsung 850 evo, I5 4670k

Log File:: Forgive me, I've searched all over, including reading this thread but haven't found out how to find the log.

Sounds like you are missing the necessary NETframeworks and visualC++, but I'm not sure how to get those on Win10 since I'm still on Win7. Though I think google should help

There should be a text file in your Atilla folder simply named GEMFX, but if you don't have those prerequisites mentioned above none will be created.

On a side note, as Attila is a 32-bit game too, like Rome, never choose the 64-bit option in the configurator, it would simply deactivate GEM.

**Ninjaheman** · September 11, 2015, 03:13 PM

Originally Posted by Hoplitus

Sounds like you are missing the necessary NETframeworks and visualC++, but I'm not sure how to get those on Win10 since I'm still on Win7. Though I think google should help

There should be a text file in your Atilla folder simply named GEMFX, but if you don't have those prerequisites mentioned above none will be created.

On a side note, as Attila is a 32-bit game too, like Rome, never choose the 64-bit option in the configurator, it would simply deactivate GEM.

Thanks very much! It's fixed, not sure what did it. I downloaded both the Visual C++ and disabled 64 bit and it works now. I assumed since I had windows 10 it came with all past visual C++ updates but apparently not. Thanks again, Hoplitus.

**goddler** · September 14, 2015, 12:35 AM

Application:: Rome 2 Total War

GEMFX Version:: 1.0.9

Bug Description:: Finally managed to get GemFX running, but the game crashes after all of the splash screens on startup when going into the main menu.

System Specs:: Windows 10

Log File::

Spoiler Alert, click show to read:

[22:30:42] Welcome - GEMFX is preparing for 32bit application
[22:30:42] Running on Win10.0 ... adjusting algorithms
[22:30:42] (If you are running Win8.0 instead, please select compatibility mode in the configurator!
[22:30:42] Hooking Swapchain and Device found at 'C:\WINDOWS\system32\d3d11.dll'
[22:30:42] Hooking Device found at 'C:\WINDOWS\system32\d3d11.dll'
[22:30:42] GEMFX successfully hooked onto 'rome2.exe'
[22:30:42] Init Factory-1 hook
[22:30:42] Factory-1 hook successful
[22:30:42] Feature Level: 00009300
[22:30:42] Enabled Multi-Thread Device
[22:30:42] Hooked onto Device and SwapChain successfully
[22:30:42] Init Factory-1 hook
[22:30:42] Factory-1 hook successful
[22:30:42] Feature Level: 00009300
[22:30:42] Enabled Multi-Thread Device
[22:30:42] Hooked onto Device and SwapChain successfully
[22:30:43] Init Factory-1 hook
[22:30:43] Factory-1 hook successful
[22:30:43] Init Factory-1 hook
[22:30:43] Factory-1 hook successful
[22:30:43] Init Factory-1 hook
[22:30:43] Factory-1 hook successful
[22:30:43] Init Factory-1 hook
[22:30:43] Factory-1 hook successful
[22:30:43] Init Factory-1 hook
[22:30:43] Factory-1 hook successful
[22:30:43] Init Factory-1 hook
[22:30:43] Factory-1 hook successful
[22:30:43] Init Factory-1 hook
[22:30:43] Factory-1 hook successful
[22:30:43] Init Factory-1 hook
[22:30:43] Factory-1 hook successful
[22:30:43] Init Factory-1 hook
[22:30:43] Factory-1 hook successful
[22:30:43] Init Factory-1 hook
[22:30:43] Factory-1 hook successful
[22:30:43] Init Factory-1 hook
[22:30:43] Factory-1 hook successful
[22:30:43] Init Factory-1 hook
[22:30:43] Factory-1 hook successful
[22:30:43] Init Factory-1 hook
[22:30:43] Factory-1 hook successful
[22:30:43] Init Factory-1 hook
[22:30:43] Factory-1 hook successful
[22:30:43] Init Factory-1 hook
[22:30:43] Factory-1 hook successful
[22:30:43] Init Factory-1 hook
[22:30:43] Factory-1 hook successful
[22:30:43] Init Factory-1 hook
[22:30:43] Factory-1 hook successful
[22:30:43] Init Factory-1 hook
[22:30:43] Factory-1 hook successful
[22:30:43] Init Factory-1 hook
[22:30:43] Factory-1 hook successful
[22:30:43] Init Factory-1 hook
[22:30:43] Factory-1 hook successful
[22:30:43] Init Factory-1 hook
[22:30:43] Factory-1 hook successful
[22:30:43] Init Factory-1 hook
[22:30:43] Factory-1 hook successful
[22:30:43] Init Factory-1 hook
[22:30:43] Factory-1 hook successful
[22:30:43] Init Factory-1 hook
[22:30:43] Factory-1 hook successful
[22:30:43] Init Factory-1 hook
[22:30:43] Factory-1 hook successful
[22:30:43] Init Factory-1 hook
[22:30:43] Factory-1 hook successful
[22:30:43] Init Factory-1 hook
[22:30:43] Factory-1 hook successful
[22:30:43] Init Factory-1 hook
[22:30:43] Factory-1 hook successful
[22:30:43] Init Factory-1 hook
[22:30:43] Factory-1 hook successful
[22:30:43] Init Factory-1 hook
[22:30:43] Factory-1 hook successful
[22:30:43] Init Factory-1 hook
[22:30:43] Factory-1 hook successful
[22:30:43] Init Factory-1 hook
[22:30:43] Factory-1 hook successful
[22:30:43] Init Factory-1 hook
[22:30:43] Factory-1 hook successful
[22:30:43] Init Factory-1 hook
[22:30:43] Factory-1 hook successful
[22:30:43] Init Factory-1 hook
[22:30:43] Factory-1 hook successful
[22:30:43] Init Factory-1 hook
[22:30:43] Factory-1 hook successful
[22:30:43] Init Factory-1 hook
[22:30:43] Factory-1 hook successful
[22:30:43] Init Factory-1 hook
[22:30:43] Factory-1 hook successful
[22:30:43] Init Factory-1 hook
[22:30:43] Factory-1 hook successful
[22:30:43] Init Factory-1 hook
[22:30:43] Factory-1 hook successful
[22:30:43] Init Factory-1 hook
[22:30:43] Factory-1 hook successful
[22:30:43] Init Factory-1 hook
[22:30:43] Factory-1 hook successful
[22:30:43] Feature Level: 00009300
[22:30:43] Enabled Multi-Thread Device
[22:30:43] Hooked onto Device and SwapChain successfully
[22:30:43] Feature Level: 00009100
[22:30:43] Enabled Multi-Thread Device
[22:30:43] Hooked onto Device and SwapChain successfully
[22:30:44] Init GEMFX
[22:30:44] Available Feature Level: 0000B000
[22:30:44] 1080p detected
[22:30:44] Full-Screen mode detected
[22:30:44] Preparing FXAA...
[22:30:44] 2xFXAA On
[22:31:10] GUI By-Pass found @ 1307931376 (#19)
[22:31:10] Init GEMFX
[22:31:10] Available Feature Level: 0000B000
[22:31:10] 1080p detected
[22:31:10] Full-Screen mode detected
[22:31:10] Preparing FXAA...

**zombieflanders** · September 19, 2015, 10:05 AM

Possible fix/workaround found! Read this comment for more info!

Application: Attila Total War

GEMFX Version: 1.0.9

Bug Description: Game crashes at launch.

System Specs: Windows 10 Home x64, Geforce GTX 970M

I upgraded to Win10 (Home, x64) from Win8.1 (same), and now GEM (1.0.9) is crashing at launch even though it was working fine under Win8.1. I've uninstalled and re-installed the VC redists (2008, 2010, and 2013) five or six times by now, installed and uninstalled the 2015 version, and nothing works. I can't do anything with the .NET Framework or DirectX runtimes, because it keeps on telling me I have the latest version no matter what version I try and install. I've tried turning Compatibility Mode off and on, but neither works.

GEMFX logs:

Compatibility mode off:

Spoiler Alert, click show to read:

Compatibility mode on:

Spoiler Alert, click show to read:

My nVidia drivers are the latest version as of this morning, and DXDiag says I have DX12, no issues found. Any idea what the problem could be?

**FlashHeart07** · September 28, 2015, 04:02 AM

Application:: Rome 2

GEMFX Version:: 1.09

Bug Description::Started a custom battle. I can see that GEM is in effect but it is extremely zoomed out and I cant move the camera at all

System Specs::Using Windows 7 64 bit OS, AMD Radon HD 6750 graphic card

Log File::

Spoiler Alert, click show to read:

NOTES: Looking at the log file. Could it be something to do with my OS system? It says GEM is preparing for 32bit application.

**Jack85** · November 08, 2015, 11:18 PM

Application:: Rome 2

GEMFX Version:: 1.09

Bug Description::Started a custom battle and it s like gem is not working at all.

System Specs::Using Windows 7 64 bit OS, GTX 780.

[05:09:32] Welcome - GEMFX is preparing for 32bit application
[05:09:32] Running on Win7.0 ... adjusting algorithms
[05:09:32] Hooking Swapchain and Device found at 'C:\Windows\system32\d3d11.dll'
[05:09:32] Hooking Device found at 'C:\Windows\system32\d3d11.dll'
[05:09:32] GEMFX successfully hooked onto 'rome2.exe'
[05:09:37] Init Factory-1 hook
[05:09:37] Factory-1 hook successful
[05:09:37] Feature Level: 00009300
[05:09:37] Enabled Multi-Thread Device
[05:09:37] Hooked onto Device and SwapChain successfully
[05:09:37] Hooked onto Device and SwapChain successfully
[05:09:37] Init Factory-1 hook
[05:09:37] Factory-1 hook successful
[05:09:37] Feature Level: 00009300
[05:09:37] Enabled Multi-Thread Device
[05:09:37] Hooked onto Device and SwapChain successfully
[05:09:37] Hooked onto Device and SwapChain successfully
[05:09:37] Init Factory-1 hook
[05:09:37] Factory-1 hook successful
[05:09:37] Init Factory-1 hook
[05:09:37] Factory-1 hook successful
[05:09:37] Feature Level: 00009300
[05:09:37] Enabled Multi-Thread Device
[05:09:37] Hooked onto Device and SwapChain successfully
[05:09:37] Hooked onto Device and SwapChain successfully
[05:09:37] Feature Level: 00009100
[05:09:37] Enabled Multi-Thread Device
[05:09:37] Hooked onto Device and SwapChain successfully
[05:09:37] Hooked onto Device and SwapChain successfully
[05:09:38] Init GEMFX
[05:09:38] Available Feature Level: 0000B000
[05:09:38] 1080p detected
[05:09:38] Full-Screen mode detected
[05:09:38] Preparing FXAA...
[05:09:38] 2xFXAA On
[05:10:39] Thank you for using GEMFX!
[05:10:39] GEMFX successfully un-hooked from 'rome2.exe'

**FlashHeart07** · November 09, 2015, 02:53 AM

@Jack85 , what do you mean by not working at all? What preset are you using. Have you tried pressing some of the different buttons like F9 etc to see if there is any effect.

**Jack85** · November 09, 2015, 10:00 PM

I tried everything mate it s like disabled. I m using the stand one, I tried to edit it but nothing is changed. I have this problem after I update it to 1.0.9 beforw it was working good.

**Hoplitus** · November 17, 2015, 12:37 AM

@JACK85: "64-bit application" activated?

If yes deactivate!

**michahsimmons** · December 06, 2015, 01:32 AM

Hi, recently started playing Total War Rome 2; game runs fine until I try and enable Bypass UI; it then crashes at launch. I've reinstalled, and have updated my registries. I've tried ticking/unticking combinations of compatability/x64 to no avail. Any help would be appreciated as I really enjoy the presets but can't seem to not have the overlay apply to my UI.

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