BC 2.3 Problem reporting !!READ THE FIRST POST BEFORE REPORTING!!

[wudang_clown]

BC 2.3 Problem Reporting

All problems encountered during the installation or game play should be reported here.
Please, use the existing developed templates for reporting the problem. This will help us to better understand what the problem is and solve it faster.

Guidelines

1. First define what the problem is.
2. Check if the issue has already been resolved in fix threads. If not continue to report.
3. Open spoiler section for each problem type.
4. Copy the template format, and paste it in you post.
5. Answer all questions asked in the template.

Rules of postings

1. All posts filed without template format will be ignored.
2. No need to report completely if the issue is already reported. Duplicates will be deleted.
3. Issues as historical accuracy, units-battle balance, and similar non-technical nature ‘problems’ should not be reported in this thread and will be deleted.
4. If issue selection does not offer what you need, continue to report using the most appropriate template. Name your issue. In “Comments” section of your post, explain issue encountered. Moderators will make correction if needed.

FAQ

"I found a problem with the game, but the issue is not offered in your issue selection. Can I still post it?"
Yes. See the Rules. If post is in violation of any of the rules, it will be ignored.

"Ok, I reported the issue. What now?"
Sit tight. The team is reviewing all issues, and they will be fixed in time.

PROBLEM CATEGORIES

UNABLE TO INSTALL

Spoiler Alert, click show to read: 

UNABLE TO INSTALL

Use the following template to report issues with installation. Answer all question. Put “N/A” in place which doesn’t apply.

• Did you read the Installation Instruction, posted on the BC release thread?
• Did installation completed (executed to the end or failed)?
• What is the size of your install file?
• What is you operating system?
• What language version of the game do you have?
• Briefly describe the issue and add comments. (Be specific!):
• Provide Screen shot if applicable

CTD (crash to desktop)

Spoiler Alert, click show to read: 

CTD ISSUES

Use the following template to report CTD issue only. Answer all questions. Put “N/A” in place which doesn’t apply.

• Name of your issue (Don't be creative - be specific!)
• Is CTD repeatable? (Try to run the saved game, several times to try to repeat the issue)
• Did CTD occur during the a) year turn b) Strategy map activates c) Battle map activates d) can't start the game
• What is you operating system
• What language version of the game do you have?
• What year are you playing when CTD occurred?
• What faction do you play?
• What faction is creating the CTD (if known, leave speculations to your comments)
• Briefly describe the issue and add comments. (Be specific and detailed!):
• Provide link to your log file after the issue has happened. How to extract log file:

Go to “...your local drive...SEGA\Medieval II Total War\logs”
Grab the copy of your log files
Use file senders like http://www.sendspace.com/ to upload you file


Provide link in your post. (DO NOT ATTACH LOG IN YOUR POST)

• Provide Screenshot if applicable

GAME PLAY BUGS (not CTD related)

Spoiler Alert, click show to read: 

GAME PLAY BUGS

Use the following template to report issues during the game play. For example, “the game is telling me to take “Strelac’s Town”, but the city doesn’t exist…”, or notification about Crusades has popped out, but there is no crusading army… Basically all issues where there is a problem in game play, but game continues to run…you got the point. All CTD issues report in CTD format. Put “N/A” in place which doesn’t apply.

• Name of your issue (Don't be creative - be specific!)
• Is issue repeatable? (Try to run the saved game, several times to try to repeat the issue)
• What year are you in?
• What faction do you play?
• Briefly describe the issue and add comments. (Be specific and detailed!):
• Provide Screenshot if applicable

GRAPHICAL BUGS (skins, models, 2D art, etc.)

Spoiler Alert, click show to read: 

GRAPHICAL BUGS

Use the following template to report graphical issues. In this group belongs, but not limited to, units –skins and models problems, 2D art messed up or not showing,… anything related to visually identifiable issue.
Put “N/A” in place which doesn’t apply.

NOTE: Reports without Screenshots will be ignored.

• Name of your issue (Don't be creative - be specific!)
• What faction, what unit(s)?
• Briefly describe the issue and add comments?
• Provide Screenshot.

TEXT BUGS (spelling, missing terms, inaccurate names…)

Spoiler Alert, click show to read: 

TEXT BUGS

Use the following template to report text issues. In this group belongs, but not limited to, misssspelling, missing terms/text, names…
Put “N/A” in place which doesn’t apply.

NOTE: Report like “The name of your unit is ‘Villager Rapist’, but in fact this unit should be called ‘Village Plunderer’…” IS NOT considered TEXT BUGS.

• Briefly describe the issue and add comments?

For logging add these lines to your bc.cfg file

[log]
to=logs/system.log.txt
level =ai.ltgd trace
level =game.script* trace
file = game.script* logs/script.log.txt
file = ai.ltgd logs/ai.log.txt
 
[ai]
ltgd_logging = true

Known issues and solutions

CTD and error "Could not open UI! Vid mem XXXX

2.3 launches but there is CTD while loading a campaign, and system.log reports following error: "[data.invalid] [error] Could not open UI! Vid mem 397368320" (the number is varied for each user!). Solution (thanks to justme): Remove the [io] file_first = true lines from the bc_kingdoms.cfg file.

CTD while setting a custom siege battle

When you try to choose settlement size, the mod crashes to desktop. Solution (original thread): Select Custom Battle from the game menu Select settlement level: Fort Change settlement culture Select your desired settlement level Proceed If you know how to fix it permanently, let us know, please.

Known issues which will be fixed in patch for 2.3

Ladders and siege towers are too big for small stone walls

Exemplary screenshots: http://www.twcenter.net/forums/showt...10#post9505310

Broken battle UI in a battle including reinforcements

Exemplary screenshot: http://www.twcenter.net/forums/showt...10#post9523110

Missing gubernatorial ancillaries pictures

Report.

Coding and scripting issues

Broken Raider's Loot script.

[Mr.Gorby]

Hi, Has Installed the modes BC 2.3, but in an effort begin to play for some faction flies...
[system.io] [always] mounted pack packs/localized.pack

it is necessary to look, there is problems beside other not english version?

I shall try the modes to install one more once..

PS. 18:48:17.578 [system.rpt] [always] CPU: SSE2
18:48:17.578 [system.rpt] [always] ==== system log start, build date: Feb 25 2008 version development ===
18:48:17.578 [system.io] [always] mounted pack packs/data_0.pack
18:48:17.578 [system.io] [always] mounted pack packs/data_1.pack
18:48:17.578 [system.io] [always] mounted pack packs/data_2.pack
18:48:17.578 [system.io] [always] mounted pack packs/data_3.pack
18:48:17.578 [system.io] [always] mounted pack packs/data_4.pack
18:48:17.578 [system.io] [always] mounted pack packs/localized.pack
18:49:05.687 [data.invalid] [error] Could not open UI! Vid mem 397368320

[wudang_clown]

Why haven't you used bug reporting template?

Are you experiencing a CTD? If yes - when exactly? What operating system do you have?

[Mr.Gorby]

Why haven't you used bug reporting template?

Are you experiencing a CTD? If yes - when exactly? What operating system do you have?

Ок.
1. Beside me XP Service Pack 3.
2. I all have done on instructions. Has Unpacked all three parts ВС2.3 by turns. Has Placed way M2TW/mods
3. There appears the file a broken_crescent_kingdoms .
4. Mod I have started, but can not play the custom battles and campaign, CTD.
5. The System log I shown you.
6. The Version MEDIEVAL2-KINGDOMS NOT english, russian.

[wudang_clown]

Hmm, you say you've installed the game into M2TW/mods, but it should be M2TW/mods/broken_crescent_kingdoms. Maybe that's the problem?

[Mr.Gorby]

Hmm, you say you've installed the game into M2TW/mods, but it should be M2TW/mods/broken_crescent_kingdoms. Maybe that's the problem?

Hm...But I in folder mods automatically have a folder broken_crescent_kingdoms

Installation path of BC 2.3 should be "M2TW/mods/Broken_Crescent_kingdoms" (no more, no less)! Installer automatically adds "/Broken_Crescent_kingdoms" to the path chosen by you, so watch out to not to set "/mods/Broken_Crescent_kingdoms/broken_crescent_kingdoms"!

[wudang_clown]

Okay, try this:

Open your main M2TW directory, find medieval2.preference.cfg and delete it (but make a back-up before that!).

Launch the mod and see if it works now.

[Mr.Gorby]

Okay, try this:

Open your main M2TW directory, find medieval2.preference.cfg and delete it (but make a back-up before that!).

Launch the mod and see if it works now.

Hasn't helped.
That I only didn't do. The fact is interesting. At some ВС2.3 it is started and works normal, but for many of us at a forum doesn't want to work, and the problem is present.

[wudang_clown]

Use attached .cfg file. I hope this helps. I've never encountered similar problem.

Tell me, those people who haven't got any problems with launching 2.3 - do they have Russian versions of M2TW?

[justme]

I've got the exact same problem as Mr.Gorby - Windows 7, English version of MTW2

I tried the cut-down .cfg file, but it didn't work for me.

Deleting the medieval2.preference.cfg doesn't help either, though it seems to load a bit more before CTD'ing.

I can try a log level trace and send you the files - if you care to read through it... it's quite large and mentions a bunch of "missing" files (usually something about "missing" a file.tga.dds, but "found" the file.tga).

I haven't seen such a crazy behavior before either.

[Mr.Gorby]

Use attached .cfg file. I hope this helps. I've never encountered similar problem.

Tell me, those people who haven't got any problems with launching 2.3 - do they have Russian versions of M2TW?

For all three players doesn't work, for one works. Strange. At everything, they spoke the Russian versions of M2TW license of game. All previous versions of yours a ВС work for me, and other mods M2TW too.

[Mr.Gorby]

I have established the new version of original MTW2 KINGDOMS 1.5.
Has put there folder MODS unpacked Broken_Crescent_kingdoms, has started from a folder, works now. Probably ВС doesn't want to work with other mods though it is strange, for one player works.

[justme]

I have established the new version of original MTW2 KINGDOMS 1.5.
Has put there folder MODS unpacked Broken_Crescent_kingdoms, has started from a folder, works now. Probably ВС doesn't want to work with other mods though it is strange, for one player works.

Right... ridiculous as it may seem, in my case I managed to load a new campaign game (without a CTD) as soon as I removed the

[io]
file_first = true

lines from the bc.cfg file - no need to re-install the game or anything. Now, I'll have to see if the game plays right.


Oh well, go figure....

[SoulBlade]

It seems chivalry/dread and piety are a little further than their place has to be.

Spoiler Alert, click show to read: 

[

Uploaded with ImageShack.us

[Mr.Gorby]

Right... ridiculous as it may seem, in my case I managed to load a new campaign game (without a CTD) as soon as I removed the

[io]
file_first = true

lines from the bc.cfg file - no need to re-install the game or anything. Now, I'll have to see if the game plays right.


Oh well, go figure....

Well, your method works and for me, I tested.

[wudang_clown]

Good it works.

Gentlemen, thank you bringing out and for solving this issue.

[kaiser1993]

Apologies for poor following of the template, (on the playstation 3, limited internet capabilities) anyway, here goes.
.ladders and siege towers too tall when besieging cities
.The issue is always repeatable,
.the year is irrelevant,
.paramara rajputs and sindh, probably same for each faction
.ladders and siege towers are way too big when besieging cities, I do not know wether this
persists on other settlement types.

[megalitho]

[wudang_clown]

Thanks for reports. I've learned about this just few hours ago. It's my fault, I've send wrong files to Neige Noire who created the installer. Sorry.

It needs a quick fix, but let's wait few more days, maybe there are other similarly annoying errors to be fixed, and we would like to avoid releasing few even-quicker fixes.

[Phosphoricus]

Apologies for poor following of the template, (on the playstation 3, limited internet capabilities) anyway, here goes.
.ladders and siege towers too tall when besieging cities
.The issue is always repeatable,
.the year is irrelevant,
.paramara rajputs and sindh, probably same for each faction
.ladders and siege towers are way too big when besieging cities, I do not know wether this
persists on other settlement types.

Large City and Large Town settlement types are not affected. I cannot test Metropolis because the I get a CTD when attempting a Custom Battle siege (report coming soon!) and I do not know of any settlement that begins at that developmental level. I note also that the problem with City settlements appears regardless of faction or culture as depicted in the following tests:
Oman @ Aden (City): Yes
Oman @ Hormuz (City): Yes
Oman @ Kiev (City): Yes
Roman @ Aden: Yes
Khwarezm @ Merv (Large City): No
Khwarezm @ Balkh (Large Town): No

Fortunately it seems Wudang has already identified the problem.